View the Self-Assessment below OR download the PDF!
SOFT SKILLS - CHECKLIST
Date: ______ Employee Name:
___________________ Job Title:_____________ Location: _____
Behavioral Indicators
|
Not
So Much – OK at It – Got It Down!
|
1 – Grit:
-
I have a goal
and I am completing actions to reach my goal
-
I stay
focused on a goal until I achieve it
-
I am able to
learn from and then let go of mistakes
-
My self-talk
is usually positive
-
I don't give
up when I am faced with an obstacle to one of my goals
-
I have
learned the difference between a fixed and a growth mindset
-
I keep trying
until I get it right
-
I am
passionate about reaching my goals
- I know my
responsibilities and I get them accomplished
|
o o o
o o o
o o o
o o o
o o o
o o o
o
o o
o
o o
o o o
|
2 –
Self-Care:
- I eat healthy foods more often than not
- I drink more water than anything else
- I get enough sleep so when I arrive at work I am
rested & ready to go
- I prioritize getting time in nature or with a hobby
or just relaxing
- I am physically active at or outside of work (walking,
hiking, yoga...)
- I use a budget and I am
in control of my money
- Come to work smiling and others will follow you
(leadership)
|
o o o
o o o
|
3 –
Communication:
- I ask clarifying questions to make sure I understand
what someone is saying
- I listen when someone is talking without thinking
ahead to something else
- My first response to what someone has said aligns
with their point of discussion
- I give the person speaking my full attention
- I listen to other
people’s viewpoints and I repeat them
back so they know they were listened to
- I respectfully communicate with all team members at
all times
- I avoid gossip and I call it out when it is being
said
- I avoid interrupting people as they are speaking
- I avoid finishing sentences for people
|
o o o
o o o
o o o
o o o
o o o
o o o
o o o
o o o
o o o
|
4 - Response to Supervision:
- I make sure I understand
the things my supervisor asks me to do
- I put a priority on
completing the things that my supervisor asks me to do
- I accept constructive
criticism as being helpful
- I listen to and ask
questions about concerns expressed by my supervisor
- If I can see an issue
with what my supervisor has requested, I can discuss the issue calmly and
productively with my supervisor
|
o o o
o o o
o o o
o o o
o o o
|
continues to next page
SOFT SKILLS - CHECKLIST
5 - Initiative:
- I get right to work
without needing to be told where or when to start
- I regularly put in the
extra thought and effort it takes to do my job well
- I notice and do what
needs to be done
- I dress professionally
(advancement, look the part!)
- I look for ways to
improve results on the job
- I am working with a
store MOD and/or Employee Development
to learn more so I can advance
- I take advantage of
tools and trainings to improve my skills
|
o o o
o o o
o o o
o o o
o o o
o o o
o o o
|
6 - Time / Task Management:
- I prioritize tasks, and
insure the most important ones are accomplished first
- I have learned the
difference between urgent and important when it comes to prioritizing tasks
at work or at home
- I know what tasks I am
responsible for and use a list to stay on track
- I plan my work day by
writing down the things that need to happen
- I put the things I want
to accomplish on a calendar
- I take the time to think
about tasks and priorities
|
o o o
o o o
o o o
o o o
o o o
o o o
o o o
|
7 - Integrity:
- I accurately record
completed work
- I can be relied upon to
show up for appointments and meetings
- I always do the right
thing – always (honesty)
- I will question
direction if it’s the right thing to do
- I take notes when I am
getting feedback from my supervisor
- I am honest with myself
(+ in G&Os)
- I take responsibility
for my mistakes and clean them up with my team
|
o o o
o o o
o o o
o o o
o o o
o o o
o o o
|
8 - Adaptability:
- I am willing to try new
ways of doing things
- I willingly accept
changes to work plans
- I can stay engaged when
I get “re-directed” by business conditions
- It’s easy for me to
shift from one job to the next
|
o o o
o o o
o o o
o o o
|
9 - Teamwork:
- I look for ways to help
my team meet our goals
- I’ll do a good job no
matter where I am assigned
- I willingly accept
changes to work plans
- I make up for shortfalls
by others
- I involve and listen to
other team members as we respond to changes in workflow
|
o o o
o o o
o o o
o o o
o o o
|
10 - Conflict Resolution Skills:
- I can disagree respectfully
with someone
- I find solutions when
being coached
- I know when to slow
things down and think about something before I speak
- I try to help solve problems at work, even if it’s my problem
|
o o o
o o o
o o o
o o o
|
SUPERVISORY SOFT SKILLS:
Behavioral Indicators
|
Not
So Much – OK at It – Got It Down!
|
11 - Performance Management:
- Delegation and work
assignments are clearly communicated and are provided in an organized written
format
- I involve individual team members in developing their own strategies to help them meet their
goals
- I put a priority on engaging the team to work as a team
- I know my team member’s
strengths and weaknesses
- I hold myself and my
team accountable for achieving goals
- I make the time to
recognize and develop top performers
|
o o o
o o o
o o o
o o o
o o o
|
12 - Coaching:
- I have learned Retail Operation’s methods &
processes well enough to train others
- I ask for help with coaching from my supervisor
- When I see a team member
doing something that needs correction, I approach that as a learning
opportunity
- I prioritize training
and developing every team member
- When failures happen I
engage a team member in strategizing for success
- I hold my team members
in high regard
- I coach people on
positives and focus on their strengths
- I listen to team members
concerns and repeat them back so they know they have been heard
|
o o o
o o o
o o o
o o o
o o o
o o o
o o o
o o o
|
13 - Advanced Conflict Resolution
Skills:
- I understand how to
“engage” a team member in problem resolution
- I know who is
responsible for developing a strategy for success during cooperative problem
solving
- I set clear expectations
- I have honest, open
conversations around conflict
- I manage conflict with
consideration of the skill set of the individual
|
o o o
o o o
o o o
o o o
o o o
|
14 - Drives the Culture:
- I work as hard or harder
than my team members do (the power of work)
- I listen for respectful communication and gossip and I hold team members accountable for
both
- I reinforce with my team
that mistakes are a normal part of learning and
growth
- I apply the platinum rule by learning each team member’s
communication style and the type of attention that they respond best to
and/or need to be successful
- I believe that everyone is capable of learning and improving
- I value accountability because it gives focus to our
efforts and makes us stronger as teams and as individuals
|
o o o
o o o
o o o
o o o
o o o
o o o
|
15 - Self-Awareness:
- I have used the Soft
Skills Checklist to honestly rate myself on the behavioral indicators for
each of the soft skills (ask your Store Manager or District Manager for a
copy of the checklist!)
- I am willing to learn
more about soft skills, and work with my supervisor to strengthen areas where
I have the opportunity to grow
- I can side-step a
confrontation by choosing to use direct positive communication
- I recognize when my
buttons are getting pushed and am learning to shift from reacting to
responding
- Integrity and fairness
are in the front of my mind at all time
|
o o o
o o o
o o o
o o o
o o o
|
SOFT SKILLS – DEFINITIONS
Soft Skill:
|
Definition:
|
GRIT
|
Sustained
effort over time that is linked to
achieving a goal
|
COMMUNICATION
|
Listening to others, followed by paraphrasing
what they have said and then responding with the intention of
addressing what they have said
|
SELF-CARE
|
An activity that promotes physical and/or
emotional wellness
|
RESPONSE TO SUPERVISION
|
After receiving direction from
their supervisor, the team member checks for understanding and completes
assignments to the best of their ability
|
INITIATIVE
|
Looking for
and acting on ways to improve myself, my results and the results of my
team
|
TIME
/ TASK MANAGEMENT
|
Planning,
prioritizing and completing tasks in an efficient manner, while also
responding in the moment to changes
|
ADAPTABILITY
|
Responding to changes effectively
|
INTEGRITY
|
Doing the
right thing even when no
one is looking
|
CONFLICT
RESOLUTION
|
Active participation in creating a resolution to a disagreement while respectfully listening to others
|
TEAMWORK
|
Working together in order to achieve a goal.
|
PERFORMANCE
MANAGEMENT
|
Setting
goals, monitoring individual performance and
holding team members accountable for their goals
|
COACHING
|
Listening to
and mentoring team members
|
ADVANCED
CONFLICT RESOLUTION
|
Demonstrates ability
to apply the Cooperative Problem Solving AND the corrective action policies
and procedures
|
DRIVES
THE CULTURE
|
Takes
responsibility for and acts in support of the mission, integrity, morale and teamwork
of their work-group
|
SELF-AWARENESS
|
Knows their
own strengths and weaknesses (and
also mentors team members in seeing their strengths and weaknesses)
|
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